Add-ons / Snap Engage About Add-on Customer service and sales live chat. Initiate conversations with your customers in real-time. This add-on is a third-party script provided by Snap Engage. Setup Instructions You will first need to create an account with Snap Engage and generate the code to place on your website. From the Neto control panel, select Setup & tools > All settings & tools in the navigation menu. Go to the Custom Scripts page. Click on the New button to add a new script. Paste in the code from Snap Engage, and save changes.