Free
SmartCustomer
Use SmartCustomer to easily gather authentic feedback and surface them on your store and across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce.
Join over 60K brands using SmartCustomer to build trust that scales.
SmartCustomer imports your product reviews in Neto by Maropost and invites existing customers to write reviews based on their order history.
Benefits & Features
- Seamless Review Collection – Automate sourcing authentic customer reviews through a modern suite of collection tools designed to reach customers at the right points in time.
- Omnichannel Brand Visibility – Increase brand awareness and online visibility with quality trust signals from SmartCustomer business profiles, review destinations, your website, social media, and more.
- Real-Time Review Monitoring – Centralize review monitoring and receive real-time alerts.
- Proactive Reputation Management – Manage negative reviews and improve customer relationships with reply and resolution tools.
- Ad Performance Optimization – Optimize ad performance and increase CTR with Google Seller Ratings and Google Shopping product ratings.
- Business Intelligence – Gain valuable insights on customers and business performance with data analytics – generate reports on metrics such as review sources, star ratings, review activity, and more.
Install and Set Up the Add-on
To set up the SmartCustomer add-on in your Neto webstore, follow the steps provided on the SmartCustomer support website.
What their customers say:
“We couldn’t be more pleased with the results and the high value of using SmartCustomer. We quickly started using SmartCustomer on our second website, HisRoom.com, as well. We consistently strive to offer our customers the best possible buying experience and access to the best selection of lingerie on the market. We wanted this to show through in our customer reviews.” - Randy Cohen, CMO of HerRoom
“SmartCustomer is more useful than other review platforms we’ve used; we even experienced a positive impact on our Google Shopping ads and quickly earned Google Seller Ratings stars in our Google ads. SmartCustomer has, without a doubt, increased our sales, decreased our cart abandonment, and had a hugely positive impact on our store. The results definitely surpassed more than we could have ever imagined.” - Aaron Layne, CMO of Inspire Uplift
