- Add-ons /
- Disputify
About Add-on
We work to solve the multi-billion dollar problem of Friendly Fraud. Merchants are being conned into issuing incorrect refunds and accepting illegitimate chargebacks performed by dishonest customers who just want products for free.
Disputify sits at the post-purchase stage of a transaction, flagging potentially risky orders based on data from our network - this is called our Network Score.
From here you have the ability to manually accept or reject orders based on our risk assessment, and your own review.
Features
- Highlight fraudulent refunds
- Rules Engine and custom actions, filter risky orders and customers
- Identify and track bad actors
- Save money by reducing fraudulent refunds
- Prevent false claims of package “did not arrive” or “partially empty box”
- Join a community of merchants who believe in collaboration over competition to reduce fraud
Refund Fraud Protection
Identify and track known refund fraudsters within our network to protect your store from being hit.
With the Rules Engine you can create custom filters based on order attributes you deem to be suspicious and want to review or block. As an example you could configure the Rules Engine to flag orders from a specific country that have a particular dollar value, or if there is a particular item you know is commonly purchased by fraudsters and you want to be notified if an order of this type goes through. The Rules Engine allows you to review any orders before fulfilling. When an order is placed that matches your filters and rules, The Rules Engine allows you to review any orders before fulfilling. When an order is placed that matches your criteria, the Rules Engine can either flag it, add notes, or cancel it
Have you ever received a refund request from a customer claiming that their package “did not arrive” or that there was a “partially empty box”, but you know that you went to every effort to ensure that the order was processed correctly?
Disputify allows you to distinguish between legitimate refunds and risky refunds to allow you to transact with confidence.
'Instaflag' Bad Customers
Instaflag suspicious customers or even customers who are known to be difficult, so that they are instantly flagged, and you are notified whenever they attempt to make a purchase.
Community of merchants working together
We believe in collaboration over competition. By installing Disputify, not only are you protecting your own store, you are joining a community of merchants who are working together to keep everyone safe from online refund fraudsters.
Our Network Score preemptively identifies bad actors who have targeted other merchants within the community so you can know about them before they steal from you.
Setup Instructions
- On this page, click Install in Control panel to be directed to your Neto control panel.
- Click the Install button to start the process
- Navigate to the Disputify landing pages by clicking Configure Disputify.
- Select "Neto" from the Storefront Options and enter your Neto store domain in the provided field.
- Enter your Neto credentials into the fields provided:
- Enter your Neto store domain
- Enter your Neto username
- Enter your Neto password
Once completed your store will be connected to Disputify.
Tailor your store's email notifications to reflect your brand and drive sales. No coding necessary!
PrettyEmails helps you customise each email template that Neto is sending from your store, such as the order receipt email sent to customers after every purchase.
As you’re striving to make the best impression online, sell more and retain your customers, improving your post purchase emails helps you stay on brand.
Choose a design pack, customise in the drag & drop editor, then purchase and set up in your store. Support included.
- Upgrade every Neto email template with beautiful & professional designs.
- Customise your logo, colour, fonts & more with a few clicks
- Add optional post purchase discounts or offers
- Drag & drop editor with live preview & quick export
- Specifically coded exports that work with Neto
- FREE lifetime design pack updates
- Desktop & mobile optimised
Setup Instructions
To set up the PrettyEmails app for your Neto store:
- Install the Outsmart app from the add-on store to get started.
- Once redirected to the Outsmart website, follow the prompts to set up the app.