Service Cloud

Frequently Asked Questions

• How do I know Maropost solutions are a good fit for my business?

  Maropost solutions are designed to personalize and accelerate multichannel shopper journeys, enhancing the efficiency, impact, and accessibility of marketing, operations, and service functions. Here’s how Maropost can be a valuable fit for your business:

  Global solutions:

  • Marketing Cloud: Automate email, mobile, social media, and SMS marketing seamlessly.
  • Service Cloud: Consolidate customer interactions across marketing, sales, and service for a holistic view.
  • Findify: Leverage machine learning to hyper-personalize recommendations, search, and discovery, enhancing the overall on-site shopping experience for your online store.

  AUS/NZ solutions:

  • Neto: Build stores, control inventory, and monitor real-time performance for an integrated online retail solution.
  • Retail Express: Transform and scale retail operations with powerful point-of-sale software.

  If your organization’s goals align with enhancing customer experiences, automating key functions, and achieving operational excellence, we believe Maropost is the ideal partner for your success. Let’s explore how we can collaborate to elevate your business to new heights! Find out more about Maropost solutions here.

• Can Maropost solutions integrate with my existing tech stack?

  Yes, Maropost solutions seamlessly integrate with leading ecommerce, data, and marketing platforms. With hundreds of integrations, you can sync data across e-commerce, email, SMS, web, and analytics sources. For granular control, our API allows customization. Explore all integrations here.

• What happens if I exceed my Marketing Cloud plan’s send limit?

  If you surpass your plan’s volume limit, we will continue to support your needs. Emails over the limit incur an overage fee per email. We prioritize your experience and won’t automatically restrict your service. Instead, work with your Maropost customer manager to review and determine the right plan for you.

• When and how are payments made?

  Maropost contracts have a 12-month commitment for optimal success. Billing can be arranged for monthly, quarterly, or annually. Explore your options by speaking with our team: Book a Demo.

• Can I upgrade or downgrade my plan at any time?

  Certainly! You have the flexibility to upgrade your plan at any time to accommodate your growing needs. However, if you wish to downgrade your plan, this option becomes available at the end of your existing contract term. This ensures a seamless transition that aligns with your business requirements. If you have further questions or need assistance with plan adjustments, feel free to reach out to our team: Book a Demo.

• I am looking to switch from my current email marketing platform to Maropost Marketing Cloud. Is it easy?

  To minimize disruption to your business, we’ve designed features to simplify the switch. We offer data import tools for .csv files and provide a staging environment. Whether you prefer a DIY approach or want assistance from our expert partners, we’ve got you covered. Explore your options by speaking with our team: Book a Demo.

• What kind of support will I receive with Maropost?

  At Maropost, we are committed to providing comprehensive support to ensure your success. All our customers enjoy 24/7 support via chat or email directly through each Maropost solution. Additionally, we offer a wealth of resources, including a full library of how-to articles and a collection of recorded and live webinars facilitated by our product experts, along with supporting best practices blogs.

  For our Professional and Enterprise plans, we offer:

  • Strategic guidance: Access strategic insights and personalized assistance from a dedicated Customer Success Manager. This ensures that your business goals align seamlessly with Maropost’s capabilities.
  • Technical support: Benefit from technical expertise provided by a dedicated Deliverability Specialist. This ensures the optimal performance and deliverability of your messages.

  Moreover, customers in Australia and New Zealand enjoy the added advantage of localized support from our dedicated customer support team in the region. We are here to support you every step of the way.